Orderbot Pickup Terms & Refund Policy

Welcome to Orderbot.my website and our applications (each our “Service”). This page (together with the documents referred to on it) tells you the terms and conditions on which our partner restaurants supply any of their meals (the “Meals”) listed on our service to you. Please read these terms and conditions carefully before ordering any Meals from our platform. By accessing our service and placing an order you agreed to be bound by these terms and conditions and our terms of use policy.

If you have any questions relating to these terms and conditions please contact support@orderbot.my before you place an order. If you do not accept these terms and conditions in full please do not use our service.

1. Information About Us
Orderbot.my is a website operated by Orderbot Sdn Bhd (“we” or “us” or “Orderbot”), incorporated and registered in Malaysia. Orderbot is a business where the food is prepared by independent restaurants (our “Partner Restaurants”) and ordered, paid for and picked up by the customer via our chatbot technology.

2. Purpose
The purpose of our Service is to provide a simple and convenient service to you, linking you to the Partner Restaurant and menu of their choice and allowing you to order, pay and pickup Meals from them.

3. Service Availability
Orderbot offers an ordering and payment service from our Partner Restaurants throughout Malaysia. Operating hours and menu items available will vary depending on local trading conditions and the availability of our Partner Restaurants.

4. Orders
When you place an order through our Service, a message thanking you for your order and confirming your order has been received and accepted by the Partner Restaurant (the “Confirmation Message”) will be sent to you by us on behalf of the Partner Restaurant. The contract for the supply of any Meal you order through us will be between you and the Partner Restaurant and will only be formed when you have been sent the Confirmation Message by us.. If you do not pickup your meal from the restaurant after you have ordered you will still be charged for your meal.

5. Meals
All Meals are subject to availability. Our Partner Restaurant may offer an alternative for any meal it cannot provide you with. Our Partner Restaurants may use nuts in the preparation of certain Meals. Please call our Partner Restaurant prior to ordering if you have an allergy. Orderbot cannot guarantee that any of the Meals sold by our Partner Restaurants are free of allergens.

6. Sale Of Alcohol
Persons placing an order for alcohol from our Partner Restaurants must be aged 18 or over. Alcoholic beverages can only be sold and picked up by persons aged 18 or over. The Partners Restaurants are solely responsible for confirming your age via valid Identification when you pick up your order from their premises.

7. Availability And Pickup
Our aim is to provide the best pickup service possible. We will do our best to ensure that your Meal is available for pickup by the time specified in the message. The timing of your order is determined by taking into account the number of orders and the circumstances being faced by the Partner Restaurant at that time.

8. Cancellation
No cancellation or refund of orders.

9. Price And Payment
The price of any meals will be listed on our Service. Prices will vary between menus. Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the Confirmation Message, save in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue. You may be able to cancel your order once we notify you. Despite our best efforts, some of the Meals listed on our Service may be incorrectly priced. The relevant Partner Restaurant will normally verify prices as part of the order process. Payment for all Meals can be made by credit or debit card through our Service. Once your order has been confirmed your credit or debit card will have been authorised and the amount marked for payment. Payment is made directly to Orderbot and is subsequently passed on by Orderbot to the Partner Restaurant. We are authorised by our Partner Restaurants to accept payment on their behalf and payment of the price of any Meals to us will discharge your obligations to pay such price to the Partner Restaurant.

10. Our Liability

To the extent permitted by law, Orderbot provides our Service and content on an “as-is” and “as available” basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error-free or that defects will be corrected. Subject as provided below, neither Orderbot nor any Partner Restaurant shall have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our Service. In the event that Orderbot or the Partner Restaurant is found to be liable to you our total aggregate liability is limited to the purchase price of the Meals you have paid for in your order. This does not include or limit in any way Orderbot’s or any Partner Restaurant’s liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or its liability, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

11. Events Outside Our Control
No party shall be liable to the other for any delay or non-performance of its obligations under this Agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. For the avoidance of doubt, nothing in clause 11 shall excuse the Customer from any payment obligations under this Agreement.

12. Waiver
Neither you, Orderbot nor the Partner Restaurant shall be responsible to the others for any delay or non-performance of its obligations under this agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion.

13. Severability
If any provision of this agreement is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions shall not be prejudiced.

14. Entire Agreement
These terms contain the whole agreement between the parties relating to its subject matter and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter.

15. Our Right To Vary These Terms And Conditions
Orderbot may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

16. Law And Jurisdiction
The Malaysia courts will have jurisdiction over any claim arising from, or related to, any use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Malaysia.


Orderbot Sdn Bhd (1295306-H)
Phone: +60 3-2779 0551
Email: orders@orderbot.my
Address: Q Sentral, Unit 39-02 (East Wing) 2A Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur