3 Ways Chatbots For Restaurants Are Increasing Business Efficiency

Revenue in the Restaurant to Consumer Delivery space is going to see an annual growth rate of 8.7% by 2023, resulting in a market volume of $US39,025 million by 2023 according to Statista. In order to capitalize on this growth, restaurants such as Dominos are implementing Chatbots.

Chatbots help restaurants improve their efficiency across the board, by digitizing their interactions with customers and automating ordering processes that were once manual. Customers no longer need to call to reserve a table, wait in line or wait for staff to take their order.

With that said, here are three ways chatbots can benefit restaurants by improving their efficiency of restaurants.

Chatbots Increase The Speed Of Restaurant Customers Orders

The first way a Chatbot benefits restaurants is by decreasing the time required for each customer to place their order. Step one, a restaurant customer first needs to speak with a cashier or waiter to let them know what they would like to order, second that staff member has to input their order into the POS and third this order information is sent to the kitchen. Alternatively, a chatbot allows restaurant customers to select what they want to eat or drink directly on their phones and sends this order information directly to the kitchen for prep. Chatbots reduce the steps needed to place an order in a restaurant from three to two, increasing the speed of customers orders.

Chatbots Improve The Accuracy Of Orders For Restaurants

We’ve all experienced a time when we told our waiter we want a certain menu item for lunch and instead receive something totally different. This communication error is expected and happens from time to time, we are human after all. However, this miscommunication can be completely avoided with chatbots keeping track of customers orders instead of humans. Chatbots don’t forget an order or write it down incorrectly. As a result, chatbots increase the efficiency of restaurants by improving the accuracy of customers orders.

Chatbots Reduce The Time Needed To Make Payment



Traditionally, paying your bill at a restaurant can be a lengthy process. First, you have to get the server’s attention, next you need to check the bill to make sure it’s correct before handing over your credit card to be charged and then you have to wait for the waiter to return with your credit card and finally you sign the bill. That’s alot of steps and a lot of time wasted. Chatbots eliminate the wait time via mobile payments. Customers now have the ability to pay seamlessly via their phone. Digital payment via chatbots increases the efficiency of a restaurant as a result.

If you’d like to improve the efficiency of your restaurant by implementing a chatbot feel free to download our ebook to learn more about how orderbot can help your business.

Categories: Chatbots